Waiving Fines
A patron’s fines can be Waived, in full or in part, if:
- The fines are a result of staff or system error.
- There are legitimate circumstances to waive them.
Only Supervisors can Waive fines; if student assistants come across a situation where a waiver might be required, they should inform a supervisor.
Waiving a patron’s fine in Aleph does not remove the fines from the Registrar’s list. Pass the information on to the staff member responsible for removing fines from Banner.
Procedure
As a patron incurs fines, each fine is listed in Aleph as a separate line in the Active Cash (within the Cash node).
The following diagram show two fines, each fine on its own line.
The following diagram show two fines, each fine on its own line.
As with fine payments, to waive a fine you must waive the entire amount of a line.
No partial payments of any one fine!
There is a ‘Partial Waive’ button, but it is not to be used, as fund will not get allocated properly. In the example of reducing a book's default replacement amount of $200 to the actual amount, for instance, we waive the entire amount (line) and then create a 'New' entry in the amount of the actual book replacement cost.
To waive a single line of a patron’s fines:
- Highlight the fine in question.
- Click the ‘Waive’ button on the right side of the ‘Cash’ pane. A box will pop up in which the reason for the Waive can be entered, along with the initials of the authorizing supervisor. Click OK.
When a fine is waived, a receipt of the transaction is automatically printed on the receipt printer. These receipts should be given to the Assistant Manager, as the fine may have resulted inthe patron receiving a Banner block that will still need to be removed.
You can waive more than one line of fines at a time by using Shift-Click to highlight all of the fines in question. Then click the Waive button to continue.
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