Referral to Other Library or University Departments
One of the most common questions asked at the Circulation Desk is whether we own a certain book. This questions is a good example of referring to another Library department, since the patron should be directed to the Information Desk.
We are also often asked directional questions such as where a conference is located on campus. In this situation, the best department to call is Security; they keep a list of conferences and events occurring on campus.
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