Replacement Cards
When a patron loses a SMU ID card, there is a $15 charge to replace it. The patron has the option to take a new picture or to use the one we have on file.
When you make a replacement ID:
Send the patron to the Circulation desk to make the payment for the replacement card. Payment can be made by cash, credit, or debit.
You must add to charge to the patron's Aleph record whether or not the patron is paying at the time the ID is made in order for the Aleph report to reconcile with the cash register report.
To add the $15 charge:
When you make a replacement ID:
- For students, check Banner to make sure she is currently registered.
- For faculty and staff just make the ID.
- Look up the patron's file in the ID computer (see 'ID Production' in this Chapter). Either print off the existing ID, or take a new picture.
- Place an expiration sticker on the back of the card.
- Look up the patron's record in Aleph. Confirm that the information on file is up-to-date.
- If the patron has filled out a form, check the renewal box on the top right-hand corner.
- Add the $15 charge to the account.
Send the patron to the Circulation desk to make the payment for the replacement card. Payment can be made by cash, credit, or debit.
You must add to charge to the patron's Aleph record whether or not the patron is paying at the time the ID is made in order for the Aleph report to reconcile with the cash register report.
To add the $15 charge:
- Go to the 'Patron' tab in Aleph.
- Click on 'Cash' on the left hand menu.
- Click the 'New' button on the right.
- A new window pops up.
- In the 'Sum' field, enter 15.00.
- In 'Description', enter 'Replacement ID Card'
- Click 'OK'.
- You will now see the new charge on the patron's account:
When adding the replacement charge to a patron's Aleph record, always tell the patron that if the fine is not paid, a Banner block may be applied until payment is recieved.
When paying off the charge use the 'SMU Fines' key on the cash register. For more information on clearing the charge, see Chapter 10.
Back to Patron information
When paying off the charge use the 'SMU Fines' key on the cash register. For more information on clearing the charge, see Chapter 10.
Back to Patron information