End Processing
Once the Cataloguing department receives the 'Status Check' slip, the item is retrieved from the 'Cataloguing To-Do' shelves in the back office. It is then catalogued/processed and given to the Holds staff member in Circulation, along with the Status Check slip, for patron contact.
First, in order to be able to create a Hold on the item for the requesting patron, the book must be checked out.
First, in order to be able to create a Hold on the item for the requesting patron, the book must be checked out.
- Checkout the book to a mock account: SMU - Holds and Recalls (21987 00863 5255). This will change the item's status from 'In Library' to 'On Loan'.
Once the book is signed out to SMU - Holds and Recalls, a Hold can be created for the patron who requested the item (also refer to "Creating a Hold" section of Chapter 12).
- In ALEPH, go to the 'Item' tab, highlight the individual Item node and click on the 'Hold Request' button along the top right-hand side of the screen.
- An 'Enter Patron Information' window will pop up where you will enter the patron's barcode or ID number. Then hit 'Enter' or click the 'OK' button.
This brings you to the 'Create Hold Request' window, where you will verify that you are creating the Hold for the right patron. The 'Recall Type' remains at the default, which is '03-No Recall' to create a regular Circulation Hold.
To activate the Hold you just created:
If the item remains on the Hold shelf for more than ten days, take it off the shelf and remove the Hold (refer to "Removing a Hold" section). State the reason for cancellation as "Not picked up within the ten day Hold period".
- Go to the 'Check-In' tab and key in the barcode to check-in the book.
- When the Hold is activated, the 'Hold Request for Returned Item #' window pops up and a 'Novanet Express/Hold Request Slip' will automatically print out at the Circulation printer in the back offices.
- Match the request slip to the book. Call the patron to let him know the book is now available for pickup at the Circulation desk within the next 10 days.
- Write the patron's name (in red marker) along the top of the slip and the contact date. Fold the slip in half, lengthwise, and insert it in the book with the patron's name and contact date showing.
- Place the book on the Hold shelf at the Circulation desk, inter-filed alphabetically by last name with the Novanet Express and Interlibrary Loans items.
If the item remains on the Hold shelf for more than ten days, take it off the shelf and remove the Hold (refer to "Removing a Hold" section). State the reason for cancellation as "Not picked up within the ten day Hold period".
Occasionally, there is another Hold waiting in queue for the item. To activate the next Hold, check-in the item, and then start the process over again for the patron who is 'Waiting in Queue'.
Back to Circulation procedures
Back to Circulation procedures