Books Belonging to Other Novanet Libraries
If a patron has a 'Lost Book replacement Cost' charge on her account for a book belonging to another Novanet library, she must contact the owning library to make payment.
However, occasionally that is not possible. In that instance, we can only accept payment after contacting the owning library ourselves, to ask how they would like us to handle the payment.
Continue with the payment, as directed by the owning library. Make the payment in Aleph and ring the payment in the cash register under the 'Novanet Fines' key.
The Aleph Fine Payment receipt must be given to the Department Manager to forward on to the owning library for further action at their end.
Student Assistants should bring all Book Replacement situations to the attention of a supervisor, to ensure that it is done correctly and that follow-up action is taken.
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