Processing a received Recall
When an item is checked-in at the Circulation desk that has a Hold attached to it (whether it be a Circulation Hold, or a Recall request), the Circulation staff will flag the item with a blue ‘Item On Hold’ slip and forward it to the Holds/Recalls staff member’s desk (refer to “Checking-In Requested Items” section for more details). The assigned staff member will then:
- Retrieve the printout from the Circulation printer and ensure the printout matches the ‘Hold Request Slip’ with the book. In the case of a Recall, retrieve the Recall Request slip (to be shredded once all processing is complete).
- Check the item in ALEPH (use the book’s barcode and make sure the record matches the printed slip) to discern if there are any other requests pending.
- Is it a duplicate? If so, delete the second request with an appropriate explanation. If there is a second request for the book that was placed by another patron, insert a green ’10-Day Loan’ slip in the pocket as a reminder to whoever signs it out.
- Inform the requester by telephone, if possible, that the item is available for pickup.
- In red marker, write the name of the requestor (last name first) along the top of the Request Slip, along with the date the patron was contacted. Place the slip in the book so that the name is clearly visible.
- Place the book on the bookcase at the Circulation desk, interfiled alphabetically with the other Novanet Express and Interlibrary Loan requests.
- If the item remains on the bookcase for longer than the ten day Hold period, remove the item and delete the Hold request.
Back to Holds and Recalls