Staff Renewals
Before renewing any items for a patron, it is good practice to check to see if the item has any Holds attached to it and whether the patron has used the maximum three renewals.
If the item has a Hold attached and the patron’s original due date is not for another few days, he can at least keep it that much longer, if you don’t renew the item. If you tried to renew a book with a Hold attached, you would activate the Hold and the patron would have to return it immediately.
So, if the patron has not used all three renewals and there are no Holds on the book, you can renew a book for a patron by using the following procedure:
- Scan the patron’s barcode in Aleph to bring up his record.
- Within the Loan node, locate the item to be renewed and check that there are renewals available and that it does not have a Hold attached to it.
- Highlight the item and simply click on the ‘Renew Marked’ button to the right. A new window will pop up with the renewal date already stated. Click OK and a due date receipt will print.
- Use Shift + Click to highlight more than one item to renew, but not all the items. Again, you can click the Renew Marked button.
- If the patron wants all items renewed, you first have to check that all items are from institutions that will give the same renewal date (i.e. - some may only give a three week loan to a Grad student, while others may give the term loan). If renewal due dates will all match, click the ‘Renew All’ button (if renewal date don’t match, use the Renew Marked for each one separately). In the window that pops up using this method, Aleph will not automatically create a due date. Enter the date manually and click OK. No due date receipt prints out using this method. Advise the patron of the new due date and that he should verify it through his online Novanet account.
- The patron does not need to have the book in hand, in order for us to do a Staff Renewal for him.
- When a patron asks a staff member to renew his items, first explain that he has the option to do this himself through his online Novanet account.
- Give a brief description of how this is done and ask if he would like to try renewing his items himself using this method.
- Instructions are available at the Circulation desk or he can go to the Reference desk, if more help is required.
An item can only be renewed three times. Then it must be returned to be re-shelved.
- This applies to all patron types (Undergrads, Graduates, Faculty, etc.)
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